Privacy Policy
Your privacy is important to us. It is Klarity's policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, Klarity, and other sites, applications, and services we own and operate.
Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, date of birth, email address, and phone number), your devices, payment details, and information about how you use a website or online service.
Where applicable, we may also collect healthcare-related information, communications, appointment information, treatment-related data, or other information that may qualify as Protected Health Information (“PHI”) under the Health Insurance Portability and Accountability Act (“HIPAA”).
In the event our site contains links to third-party sites and services, please be aware those sites and services have their own privacy policies. After following a link to any third-party content, you should review their privacy policy information regarding how they collect and use personal information. This Privacy Policy does not apply to any activities after you leave our website.
This policy is effective as of October 8, 2024
Last updated: May 22, 2026
Information We Collect
Information we collect falls into one of two categories: “voluntarily provided” information and “automatically collected” information.
Voluntarily Provided Information
“Voluntarily provided” information refers to information you knowingly and actively provide us when using or participating in our services, communications, forms, customer support, and promotions.
This may include:
- Name
- Email address
- Phone number
- Billing information
- Appointment information
- Communications and support requests
- Healthcare-related information where applicable
Automatically Collected Information
“Automatically collected” information refers to information automatically sent by your devices in the course of accessing our products and services.
This may include:
- IP address
- Device information
- Browser type
- Operating system
- Usage information
- Cookies and analytics data
Security of Your Personal Information
When we collect and process personal information and Protected Health Information (“PHI”), and while we retain this information, we implement industry-standard administrative, technical, and physical safeguards designed to prevent loss, theft, unauthorized access, disclosure, copying, misuse, or modification.
Security measures may include:
- Encryption of data in transit and at rest
- Access restrictions and authentication controls
- Role-based access permissions
- Audit logging and monitoring
- Secure cloud infrastructure
- Backup and recovery systems
- Employee confidentiality and security training
Although we strive to protect the personal information and PHI you provide to us, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute data security.
You are responsible for selecting secure passwords and maintaining the confidentiality of your account credentials and information.
HIPAA Compliance
Where applicable, Klarity complies with the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and implements safeguards designed to protect Protected Health Information (“PHI”).
Protected Health Information (PHI)
“Protected Health Information” or “PHI” refers to individually identifiable health information related to an individual’s physical or mental health condition, healthcare services provided, or payment for healthcare services.
Permitted Uses and Disclosures
We may use or disclose PHI as permitted by applicable law, including for:
- Treatment and care coordination
- Payment and billing operations
- Healthcare operations
- Customer support and communications
- Security monitoring and fraud prevention
- Compliance with legal and regulatory obligations
We do not sell PHI or use PHI for unauthorized marketing purposes.
Business Associate Agreements
Where required by law, we enter into Business Associate Agreements (“BAAs”) with vendors and service providers that may create, receive, maintain, or transmit PHI on our behalf.
HIPAA Rights
Subject to applicable law, individuals may have the right to:
- Access their PHI
- Request corrections to PHI
- Request restrictions on certain uses or disclosures
- Request confidential communications
- Receive an accounting of disclosures
- File privacy-related complaints
Requests regarding PHI may be submitted using the contact information provided below.
Breach Notification
In the event of a breach involving unsecured PHI or personal information, we will provide notifications in accordance with applicable HIPAA breach notification requirements and other applicable laws.
How Long We Keep Your Personal Information
We keep your personal information and PHI only for as long as necessary for the purposes outlined in this Privacy Policy, including compliance with legal, accounting, regulatory, and operational obligations.
If personal information is no longer required, we will securely delete, anonymize, or destroy it in accordance with applicable laws and industry standards.
Children’s Privacy
We do not aim any of our products or services directly at children under the age of 13, and we do not knowingly collect personal information from children under 13.
Your Rights and Controlling Your Personal Information
Your Choice
By providing personal information to us, you understand we will collect, hold, use, and disclose your personal information in accordance with this Privacy Policy.
You do not have to provide personal information to us; however, if you do not, it may affect your use of our website or services.
Information from Third Parties
If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy.
Marketing Permission
If you have previously agreed to us using your personal information for marketing purposes, you may opt out at any time by contacting us using the details below.
Access and Correction
You may request access to the personal information we hold about you and request corrections to inaccurate, incomplete, or outdated information.
Non-Discrimination
We will not discriminate against you for exercising any of your privacy rights.
Complaints
If you believe we have breached a relevant privacy or data protection law, please contact us with details of the alleged breach. We will investigate and respond promptly.
Unsubscribe
To unsubscribe from communications, you may contact us or use the opt-out options included in our communications.
Notification of Data Breaches
We will comply with all applicable laws regarding notification of data breaches, including HIPAA breach notification obligations where applicable.
Business Transfers
If Klarity or its assets are acquired, merged, reorganized, or sold, personal information and PHI may be transferred as part of that transaction, subject to applicable confidentiality and legal obligations.
Limits of Our Policy
Our website may link to external websites that are not operated by us. We are not responsible for the privacy practices or content of those websites.
Changes to This Policy
At our discretion, we may update this Privacy Policy to reflect changes to our business processes, legal requirements, or operational practices.
Updated versions will be posted on this page with a revised “Last Updated” date.
Where required by law, we will provide notice or obtain consent regarding material changes.
Additional Disclosures for Australian Privacy Act Compliance (AU)
International Transfers of Personal Information
Where the disclosure of your personal information is solely subject to Australian privacy laws, you acknowledge that some third parties may not be regulated by the Privacy Act and the Australian Privacy Principles in the Privacy Act.
You acknowledge that if any such third party engages in conduct that contravenes the Australian Privacy Principles, it may not be accountable under the Privacy Act, and you may not be able to seek redress under the Privacy Act.
Contact Us
For any questions, concerns, or requests regarding privacy, HIPAA compliance, or personal information, you may contact us using the following details:
Dr. Melissa Reed
Klarity Contact Page